Can I buy tickets at the door on game night?

Yes. The TicketLeader Box Office at the Pacific Coliseum opens at Noon for all Friday, Saturday, and Sunday home games. All other days will see the Box Office open at 3:00pm unless otherwise specified.

Can I buy single-game tickets at the Pacific Coliseum on non-game-days?

Yes. You can visit the Giants Office at the Pacific Coliseum, Monday-Friday from 9:00am-5:00pm. Also, the TicketLeader Box Office at the Pacific Coliseum is open every Sunday from 12:00 Noon until 4:00pm.

I need to pick up tickets at Will Call. When can I do that and where is it located?

The Will Call windows (part of the TicketLeader Box Office at the Pacific Coliseum) are open during the Box Office hours outlined above. It is located at the southwest corner of the building. Will Call tickets will only be available for that night's game.

I have a voucher for a free ticket. What do I do with it?

Simply bring the voucher to the TicketLeader Box Office at the Pacific Coliseum and redeem it for a free ticket to that night's game (subject to availability). You may also redeem vouchers for a future game in the same manner.

What age does a child require a ticket?

Children aged 2 and older require a ticket to gain admission. Children younger than 2 may sit on a parents lap.

When/How do I pick up my season tickets?

If you buy your tickets before August 29 you may attend our Annual Season Ticket Pick-up Party on Sunday, September 9, from 11:30-1:00pm. Invitations will be mailed to all season ticket holders in late August. Call our Ticket Department at 604-444-2687 for more information.

Are pre-season games included in my season tickets?

No. Since our pre-season games are not played the Pacific Coliseum, ticketing for those games is done separately.

Are there parking passes available?

Yes. We sell full season parking passes on behalf of the PNE for $270 each, tax included. This year's parking pass includes 37 vouchers (36 Giants games + 1 for the Subway Canada/Russia Super Series). These passes are valid for any PNE parking lot, although there is a reserved Season Ticket Holder area through Gate 7 (just north of the Coliseum, entrance off Renfrew Street). Call 604-444-2687 for more details or to place an order.

How do the "Bring a Friend" vouchers work?

As a special gift to Season Ticket Holders, we have included one "Bring a Friend" voucher for each seat you purchased. Each voucher is valid for one ticket to the regular season game of your choice. Simply redeem them at the Pacific Coliseum Box Office for that night's game or for any future game, subject to availability. This voucher is not redeemable for the Subway Canada/Russia Super Series.

What's the Subway Canada/Russia Super Series all about?

We are proud to host Gmae 5 of teh 6-Game Subway Canada/Russia Super Serieson Wednesday, November 14. Your seat(s) for this game are included in your Season Ticket package absolutley FREE! The game itself will see Team WHL (comprised of Canadian World Junior eligible players) take on their counterparts from Team Russia. It's a critical evaluation opportunity for both nations, and features some of the best prospects in the game!

What is the "Giant Marketplace" and how does it work?

This exclusive Season Ticket Holder benefit can be seen at VancouverGiants.com/marketplace. If you own/operate a small business or are a representative for a larger company, you can receive a listing on the Giant Marketplace all season long, absolutely free, with your Season Ticket purchase. And even if you don’t run a small business, we invite you to visit the Giant Marketplace as a resource tool the next time you need to hire a painter, landscaper, realtor, etc, so you can do business within the Giants family, with fellow Giants fans!

When are the Unused Season Ticket Nights?

This year's Unused Season Ticket Nights are Wednesday, October 24, Wednesday, November 28, Wednesday, January 30 and Friday, March 15.

How do Unused Season Ticket Nights work?

Simply take your unused past game Season Tickets to the Coliseum Box Office on any of the Unused Season Ticket Nights outlined above, and redeem them for an equal number of tickets to that night's game. Note that you do not have to redeem Unused Season Tickets yourself - you may give them to friends, family, co-workers, etc for them to redeem on their own.

I've lost my season tickets for tonight - what do I do?

Call our Ticket Department at 604-444-2687 as far in advance of your arrival as possible.

How do the LIVE NATION concert offers work?

These offers apply to nearly all LIVE NATION concert presentations at the Pacific Coliseum. Exact details on performers, seat allocation, maximum ticket orders, etc. varies for each event. You will be notified of each offer by e-mail only. If you currently do not receive these e-mails or need to update your e-mail address, please contact the Giants ticket department at 604-444-2687.

Do I get my regular seats for concerts?

No. Since all concerts are not under our control we cannot promise your seats for those events. Also, since the set-up for each concert is different, there is no guarantee your section will even be available. The exact seat offering will vary for each event.

Do I get my seats for the WHL playoffs?

Yes. You have first right of refusal on your seats for the WHL playoffs. Playoff Invoices are mailed in the middle of February. Please contact our Ticket Department at 604-444-2687 for more information.

Charitable Donations

Can my organization partake in the 50/50?

We reserve almost all 50/50 opportunities for Lower Mainland Minor Hockey Associations as this is the best way for us to give back to our local minor hockey community. 50/50 nights are assigned by Association, not by individual team, and only to those Associations who pledge participation in our Fundraising program in June of each off-season. Since we cannot accommodate every 50/50 request, we do offer other fundraising opportunities for individual teams of any sport or other organizations in general. Please call 604-444-2687 for more information.

Can the Giants donate a prize for my special event or fundraiser?

We require a written donation request be submitted to Rhonda Lakusta, Office Manager . Please include a description of your organization and event, along with a return address, phone number and date of your event. We ask that you give at least one month's notice prior to your event. While we cannot accommodate every request, each one will be reviewed and responded to if we are able to make a donation. You can send your donation requests by one of the following three methods:

   1. By Mail to: 100 North Renfrew Street, Vancouver, BC, V5K 3N7
   2. By Fax to: 604.254.2687
   3. By E-mail to: rlakusta@vancouvergiants.com

Minor Hockey

Can my minor hockey team partake in the 50/50?

We reserve almost all 50/50 opportunities for Lower Mainland Minor Hockey Associations. 50/50 nights are assigned by Association, not by individual team, and only to those Associations who pledge participation in our Fundraising program in June of each off-season. It is then up to the Association to determine who receives the 50/50 profits. Since we cannot accommodate every 50/50 request, we do offer other fundraising opportunities for individual teams. Please call 604-444-2687 for more information.

Can my team skate in the intermission game?

This opportunity is reserved for those Minor Hockey Associations that participate in our Fundraising Program (including 50/50 and program sales). The "host association" for each game has the right to choose what team(s) participate in the intermission game on their host night.

Can my son/daughter be the "Seventh Man"?

The same policy applies here as for the intermission games.

When do the doors open on game nights?

One hour before face-off unless otherwise advertised.

How long are your games usually?

Games usually run for approximately 2½ hours.

How do I get a birthday wish up on the big screen during a game?

All birthday wishes must be submitted by e-mail to birthdays@vancouvergiants.com and must be received at least 48 hours before game time. Please provide the name, age (if you want it displayed), and the game date in your e-mail. Due to space limitations we are not able to post who the messages are from. The Giants reserve the right to edit/deny any requests that are deemed inappropriate, submitted later than 48 hours of game time, or due to space limitations. Note that birthday wishes are usually posted on the centre ice video screen during the second or third period of play. Wishes are not announced over he public address system.

Are cameras allowed at the games?

Video cameras and professional stop-motion cameras are not permitted without obtaining an official Giants media pass. Personal stop-motion cameras are permitted, although any pictures you take may not be sold or distributed for profit.

How much is parking?

The PNE operates numerous lots within on site. Game-night parking costs $10.00 per vehicle.